Quality Management System based on ISO 9001:2015 in services
ISO 9001:2015 is the international standard for quality management systems (QMS). It is a powerful tool that can help improve the quality of services provided, which is tantamount to an increase in customer satisfaction.
Implementing a standard in an organization may face some challenges, such as resistance from employees to the changes being made, or additional costs to implement and maintain the system. The key, however, is to understand the benefits of certification, which can lead to long-term success.
A certified organization not only enjoys increased customer confidence in international markets, but also improves its operational efficiency through better organization of processes, their continuous monitoring and improvement. ISO 9001 certification is recognized worldwide and is very often required by international contractors. The implementation of a QMS based on this standard broadens an organization's horizons to new markets. Organizations operating in accordance with ISO requirements are better prepared to manage risks and to adapt to changing stakeholder requirements.
ISO 9001:2015 is a flexible tool that can be applied to manufacturing companies, as well as service industries providing services including financial, health, IT, education and many others. By following the standard's seven principles, which are:
Customer-based approach
Leadership
Engagement of people
Process approach
Continual improvement
Evidence-Based Decision Making
Relationship management
They assure their clients of, among other things, regulatory compliance of services provided and minimization of financial risks, the provision of quality patient care, the delivery of quality services and products (software, project management, or technical support), and, in the case of the education industry, the pursuit of excellence in education.
EFF has had the privilege of belonging to the group of certified organizations since May 2020 and reaping the benefits. Thanks to our interdisciplinary team, we managed to independently implement a Quality Management System based on ISO 9001:2015. Receiving the approval of an independent certification body as well as verifying the highest quality of accounting and financial reporting services we provide, was a source of great pride and joy for everyone involved.
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Author: Karolina Nowicka, Senior Financial Accountant at EFF